Trainer: Nicola Wallace
19th February 2024 (online)
Life is all about relationships. Professional life is about professional relationships. Relationships can be enhanced or diminished simply by our word choice.
It is hard to overstate how our approach to communication and our use of words can dramatically improve the successful flow of our working lives. The danger in our professional role is that we focus solely on the factual matrix of each case, relevant statute, precedent, procedure and the structuring of arguments. In busy lives, we forget that our words have power.
How we speak and how we read the verbal and non-verbal cues of others is vital. This is particularly so when our clients are navigating their own choppy waters within their disputes. Our communication skills are also important when interacting with other professionals. They too have their own competing pressures.
Practical in approach, and taking examples from a pressured family law practice, this interactive course will focus on developing excellence in communication skills. The course examines:
- A clearer understanding of how disputes escalate.
- Improved communication with clients.
- More effective listening.
- Learning to read non-verbal cues.
- Interpreting clues from clients’ patterns of speaking to understand their needs.
- Understanding the difference between sympathy and empathy.
- Strategies for dealing with difficult clients.
- Processes for managing difficult conversations with clients and colleagues.
- Recognising our own patterns of avoidance when cases become challenging.
- Improving professional relationships.
- Reducing stress.
- Reducing risk of complaints.
Whether in client meetings, mediation, before a judge, with lawyers and even in our non-professional world, the skills developed in this course can be easily adopted to influence the success of our relationships at every level.
Other new modules now available
- Initial Meetings – how to work with potential client/s from the very beginning. Designing services to their needs and situation (including integrated service), and assisting them to make affordable choices using the full range of available opportunities.
- Mental & Emotional Health – providing an understanding of some of the difficulties that can arise from separation and divorce, conflict and change and how these may impact on families, whilst managing your own wellbeing.
- Children & Parental Separation – providing baseline knowledge, skill, critical awareness and understanding of the effects of parental and family separation/change.
Click here for more information and bookings
Any queries, please contact: training@resolution.org.uk
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