Introducing Resolution’s Lunch & Learn sessions, our bitesize training
To celebrate the Year of the Code, we have launched Lunch & Learn sessions, our bitesize training, putting elements of our Code of Practice front and centre.
Read More Lunch and Learn sessions
We know that time is precious for our members and that we are more likely to retain information when it’s presented in small chunks.
Each session is designed to introduce fresh perspectives and drive lasting behaviour change.
Session 6 overview – Skills for dealing with difficult clients
It is always disappointing and frustrating when despite your best efforts, clients behave in challenging and demanding ways. This session will focus on:
- Knowledge of what drives difficult behaviours
- Skills for recognising and navigating high conflict, poor engagement and manipulative behaviours
- Maintaining your professional boundary and focus even in the most challenging situations’
Meet the trainer:
Angela Lake-Carroll
Angela Lake-Carroll is a Reunite Trustee. She has over 30 years’ experience of working with separated families. She is a collaborative practitioner, an accredited and practising family mediator and a PPC and trainer, and is Chief Assessor to the Law Society’s Family Mediation Accreditation Scheme. She works as an independent consultant across a broad range of family law and family dispute resolution matters.
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Any queries, please contact: training@resolution.org.uk
If you are having any difficulties booking on to any courses, please contact traing@resolution.org.uk for further assistance.