Using Words Well

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Trainer: Nicola Wallace

This brand new course by barrister and former solicitor Nicola Wallace focuses on developing the important linguistic skills of the family practitioner to enhance relationships with clients, judges and other professionals in the course of everyday practice.

17th March 2021 – 9:15-4:45


Life is all about relationships. Professional life is about professional relationships.  The danger when acting in our professional role is that we focus solely on the factual matrix of each case, relevant statute, precedent, procedure and the structuring of arguments.

In busy lives, we forget that our words have power.

Relationships can be enhanced or diminished simply by our word choice. How we speak and how we read the verbal and non-verbal cues of others is vital.  This is particularly so when our clients are navigating their own choppy waters and when interacting with other professionals it is clear they too have their own competing demands.

Drawing on a variety of resources, this lively interactive online course will explore:

  • A clearer understanding of how disputes escalate
  • Interpreting clues from clients with regard to their needs
  • Improved communication with clients
  • More effective listening
  • Learning to read non-verbal cues
  • Understanding the difference between sympathy and empathy
  • Strategies for dealing with difficult clients
  • Processes for managing difficult conversations with clients and colleagues
  • Recognising our own patterns of avoidance when cases become challenging
  • Improving professional relationships
  • Reducing stress

Whether in mediation, client meetings, before a judge, with lawyers and even in our non-professional world, using words well can influence the success of our relationships at every level.

Special offer

YRes members of Resolution (10 years PQE or less) get a 25% discount as part of our promotion ‘Spotlight on skills’.

  • UWW01 | 17-MAR-2021 | YRes Price £180


  • UWW01 | 17-MAR-2021 | Members Price £240


  • UWW01 | 17-MAR-2021 | Non-Members Price £312