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Consumer Rights Act 2015

The Consumer Rights Act 2015 has now come into force.

All mediators must be aware of the requirements of the new legislation as it sets out requirements for all traders and service providers. It covers all aspects of consumer rights and the responsibilities of traders and service providers. This includes, for example, unfair terms and cancellation fees. Mediators must comply with the legislation as it applies to all traders and service providers who charge a fee for their services.

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Common claim errors

The purpose of this document is to highlight the key Mediation claiming issues that continue to be identified by the LAA. By being aware of these issues a more focused approach can be adopted, so that Providers are more able to submit accurate claims. It should also be noted that these areas will be specifically scrutinised by the LAA during any future visits or audits.

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Top tips for managing stress

Stress is on the rise in law firms, and junior lawyers are particularly vulnerable. But there are many anti-stress techniques and plenty of sources of help – Sarah Green of TLT LLP looks at some of the options, including YRes.

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Complaints Handling Toolkit

Resolution members are all committed to working in a conciliatory way and adhering to the Code of Practice. This means that you should ensure that even when you are faced with a complaint (and possibly a very angry person), that your commitment does not vary from your normal professional approach.

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Changes to the State Pension

On 6 April 2016, radical changes are to be made to the state pension of which practitioners must be aware.

The current state pension scheme (“the current scheme”) applies to those already claiming their state pension and those who will reach state pension age prior to 6 April 2016.

The Pensions Act 2014 introduces a new state pension scheme (“the new scheme”) for those who will reach state pension age on or after 6 April 2016 (ie men born on or after 6 April 1951 and women born on or after 6 April 1953).

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How pension freedoms affect Pension Attachment Orders

The widely publicised pension freedoms were introduced on 6 April 2015 and brought with them a number of unexpected, and almost certainly unintended, consequences for family lawyers and their clients. One of the most concerning consequences is the effect of the freedoms on existing Pension Attachment Orders. This briefing addresses that specific issue.

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