Our team

Who's who at Resolution HQ.

Our dedicated team is here to ensure you can make the most of your Resolution membership.

If you have a query related to Resolution membership, please ring the team on 020 3841 0300 or email us and we’ll be in touch as soon as we can.

If you need support with a legal issue please contact one of our members directly. For media enquiries, please contact our press team.

Chief Executive

Colin Jones

Operations team - Director, Professional Development & Membership Support

Claire Easterman

Director of Operations


Patrick Daniels

Head of Professional Development

Louisa Grisdale

Training and Learning Manager

Karen Rushdon

Head of Complaints


Orla Cubitt

Standards Administrator

Denise Sullivan

Dispute Resolution Administrator

Operations team - Editorial, Standards & Project Management

Khadiee Campbell

Project Manager

Alison Bradley

Project Manager

Angela Lake-Carroll

Consultant Head of Standards

Paul Milner

Head of Editorial and Publications

Communications Team

Matt Bryant

Director of Communications

William Murphy

Communications Manager

Rachel Rogers

Head of Policy

Ken Savage-Brookes

Head of Marketing

Sarah Baba

Marketing Manager

Finance Team

Paul Smith

Director of Finance

Rachel Owusu

Finance Coordinator

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Mathieu Smeed

Interim Accountant