Terms & conditions

Welcome to the Resolution website. These are our terms and conditions of use of the website.

When we talk about the Resolution website we mean www.resolution.org.uk regardless of how you access the website. However you access the Resolution website you agree to be bound by these terms and conditions when using the website. www.resolution.org.uk is a website operated by Resolution, a company limited by guarantee and registered as the Solicitors Family Law Association in England and Wales under company number 05234230.

If you no longer accept these terms and conditions, or any change made to the terms and conditions, you must cease using the Resolution website. Continued use indicates your acceptance of these terms and conditions.

These following additional terms also apply to your use of the website:

Registration and Membership

You can access areas of the Resolution website that require registration by becoming a member of Resolution or by creating a website account.

You will only be able to access content available to members if you have registered as a member and have a username and password to access this area of the website through ‘login’.

If you are not a registered member of Resolution, you will only be able to access content available to non-members, including account details and details of orders you have placed, if you have created a website account to access this information. You will be required to insert a username and password to access this content on the website through ‘login’.

You agree to be responsible for maintaining the confidentiality of your passwords and all activities under your account.

By registering on the Resolution website, you agree:

  • your account and password are personal to you and may not be used by anyone else.
  • you will not help anyone who is not a registered user to gain access to any area of the website which requires a username or password.

You agree to notify us immediately if you become aware any unauthorised use of your password or account identifiers by others.

Ending your registration

You can end your registration on the Resolution website by sending an email to info@resolution.org.uk

If we believe you have not complied with the terms and conditions, we may, at our sole discretion, cancel your access to the registration areas of the Resolution website immediately and without notice. If your registration is cancelled we will inform you by email.

Use of material appearing on the Resolution website

We are the owner or licensee of all intellectual property rights in our website, and in the material published on it. This website and its content is copyright of Resolution, all rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download extracts for your personal and non-commercial use only, provided you maintain any author attribution, copyright or trademark notice or restriction.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

If you wish to use our content in any other way please contact info@resolution.org.

If you copy, print-off or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Supply of products and purchase of membership

These terms and conditions govern the supply of products to you, whether these are goods or membership services.

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation.

If we need to contact you about your order, we will do so by telephone or writing to you at the email address provided to us in your order.

Our acceptance of your order for products available to purchase on the website will take place when we send an email confirmation of your order at which point a contract will come into existence between you and us for the purchase of the products. If we are unable to accept your order, we will inform you of this and will not charge you for the products.

The products we promote on our website are intended for use only in the UK. We do not warrant that the products comply with the laws, regulations or standards outside the UK.

The costs of delivery of a product will be as displayed to you on our website.

During the order process we will let you know when we will provide the products to you.  If the products are ongoing membership services, we will also tell you during the order process when and how you can end the contract with us.

A product which is goods delivered to you will be your responsibility from the time we deliver the product to the address you have given us. You own a product which is goods once we have received payment in full.

We may suspend the supply of products which are made available to you through the website to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect laws and regulatory requirements.

If you do not pay us for the products when you are supposed to and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of products (including membership benefits) until you have paid us the outstanding amounts.

The price of the product you are purchasing through the website will be the price indicated on the order pages when you placed the order.

When you must pay depends on what product you are buying:

  • For goods, you must pay for the products before we dispatch them to you.
  • For digital content or access to online tools, you must pay for the products before you download or use them.
  • For membership, you must make advance payment for your membership before we start providing the membership services to you. Payment for membership can be made through the website, by completing a direct debit mandate, or by sending a cheque, or making a BACs payment in accordance with the instructions on the ‘Join Us’ section of the website.
  • If you are renewing your membership, you must pay the renewal fee quoted to you with the renewal information we send to you. Your access to the membership services will cease on the expiry of your membership and your access to the members area of the website will be withdrawn if you do not make payment of the renewal fee quoted on the renewal form prior to the expiry of your current membership.

You must pay all amounts due to us under these terms without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We may end the contract for a product or membership at any time by writing to you if you do not make any payment to use when it is due and you still do not make payment within 30 days of us reminding you that payment is due.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking the contract formed when you place an order, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

You may terminate a contract if:

  • we have told you about an upcoming change to the product or these terms which you do not agree to;
  • we have told you about an error in the price of description of a product you have ordered, and you do not wish to proceed;
  • we have suspended supply or your membership benefits through the website for technical reasons or notify you we are going to suspend them for technical reasons, in each for a period of more than 30 days.

Events outside of our control

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Disclaimer of liability

The information on the Resolution website is for general information purposes only. The information provided on the website is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.  The information is provided by Resolution and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation or breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982. In no event will we be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty arising out of or in connection with:

  • the use of, or inability to use this website or any material contained in it;
  • use of or reliance on any content displayed on our site or from any action taken as a result of using the website.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Subject to the above clause, where you purchase products from us through our website, our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

Through this website you are able to link to other websites which are not under the control of Resolution and are provided for information only. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Such links to other websites should not be interpreted as approval by us of those linked websites or information you obtain from them.

Every effort is made to keep the website up and running smoothly. However, Resolution takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Data protection

To find out what personal data we collect and how we use it, please visit our privacy policy at www.resolution.org.uk/privacy-policy. We will only use your personal information as set out in this privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Viruses and misuse of our website

We are not responsible for viruses and you must not introduce them to the website.

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platforms to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

Changes to these terms and conditions

We may change these terms and conditions from time to time at our sole discretion and we reserve the right to do without your consent. Any revised terms and conditions will be applicable at the time of publication on the Resolution website. Please review these terms and conditions regularly and each time you use the website, you will be deemed to have accepted a variation if you continue to use the Resolution website after it has been posted.

Governing law & jurisdiction

These terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.