Complaints Handling Responses

What follows is a selection of comments made to practitioners and potential responses. These are not 'scripts' but ideas as it is also important that you say things in a way that is authentic to your speech and therefore for anyone you are speaking to.


The full version of this page is only viewable by logged in Resolution members, please login to carry on reading...

Not a member? Join Resolution and recieve our great membership benefits

Login now Join Resolution