This practical course enhances communication skills and improves working relationships at all levels. It focuses on high-level communication for client meetings, mediation, court appearances, and professional interactions. Emphasizing verbal and non-verbal cues, it highlights the powerful impact of words, especially in challenging client situations.
Overview
Strengthen your approach to communication and transform your working relationships at every level with this practical and interactive course.
Whether in client meetings, mediation, before a judge, with lawyers and even in our non-professional world, this course will develop high-level communication skills that can be easily adopted.
How we speak and how we read the verbal and non-verbal cues of others is vital. This is particularly so when our clients are navigating their own choppy waters. Our communication skills are also important when interacting with other professionals with competing pressures.
The danger in our profession is that we focus solely on the factual matrix of each case, relevant statute, precedent, procedure and the structuring of arguments. We can forget that our words have power.
What you’ll gain
Taking examples from a pressured family law practice, this course offers:
- A clearer understanding of how disputes escalate.
- Improved communication with clients.
- More effective listening.
- Learning to read non-verbal cues.
- Interpreting clues from clients’ patterns of speaking to understand their needs.
- Understanding the difference between sympathy and empathy.
- Strategies for dealing with difficult clients.
- Processes for managing difficult conversations with clients and colleagues.
- Recognising our own patterns of avoidance when cases become challenging.
- Improving professional relationships.
- Reducing stress.
- Reducing risk of complaints.
Why sign up?
- Enhance your communication skills: Master high-level techniques for various professional settings.
- Improve client interactions: Build stronger, more effective relationships with clients.
- Excel in mediation and court: Communicate confidently and persuasively before judges and lawyers.
- Boost professional relationships: Strengthen your interactions with colleagues and other professionals.
- Adaptable skills: Apply these communication strategies in both professional and personal contexts for overall success.
Who is this for?
- Professionals looking to strengthen their communication skills
- Individuals seeking to improve their working relationships
- Those involved in client meetings, mediation, or court appearances
- Anyone wanting to better understand and manage professional interactions
- Practitioners aiming to reduce stress and the risk of complaints in their work
Other new courses now available
- Initial Meetings – how to work with potential client/s from the very beginning. Designing services to their needs and situation (including integrated service), and assisting them to make affordable choices using the full range of available opportunities.
- Mental & Emotional Health – providing an understanding of some of the difficulties that can arise from separation and divorce, conflict and change and how these may impact on families, whilst managing your own wellbeing.
- Children & Parental Separation – providing baseline knowledge, skill, critical awareness and understanding of the effects of parental and family separation/change.
Click here for more information and bookings
Meet the trainer
Nicola Wallace
Barrister at 4 PB. Nicola was a solicitor and partner for many years, before transferring to the Bar in 2006. She therefore brings a unique blend of wide experience to this training.
Meet our faculty
Any queries, please contact: training@resolution.org.uk
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