Learn how to recognise the signs you are working with high-conflict personalities and adapt your strategies effectively and appropriately. The course will give you a greater sense of control over situations, which such personalities may otherwise excessively influence.
Many solicitors and mediators will have the experience that some clients or parties in disputes create more stress, challenges and headaches than much of the rest of their caseload combined.
This course is designed specifically for lawyers working with clients in all fields of activity, and for mediators irrespective of the practice model they follow or the field in which they work.
Certain personalities are marked by their intransigence, their rigidity on matters in issue, inability to agree or even find common ground, rational presentations that may be based on questionable premises, and the certainty of their beliefs. Expectations may be unrealistic, boundaries pushed. These and other manifestations reflect “high conflict personalities”.
Every lawyer and mediator will benefit from an understanding and strategies to deal with this demanding category of clients – for whom one’s usual approach and strategies are unlikely to be effective and may well be counter-productive.
Course content
- Who are high conflict people?
- Distinguishing high conflict people from difficult people
- Behaviour patterns
- Personality disorders
- Head, heart and gut in functioning and decision making
- Reflective function
Learning objectives
- Understanding: Fundamental to working effectively with high conflict personalities is an understanding of the psychological factors that underlie them and an ability to identify them. This is not by way of “diagnosis” but rather of having an appreciation of these factors so that strategies can be appropriate and effective.
- Strategies: While a theoretical perspective is essential, it is not sufficient to enable professionals to deal in practice with high conflict personalities. This course will also provide a range of practical strategies for working with these personalities.
Important information about the course
- This course is recognised by the Law Society and Family Mediation Council and carries 4 CPD hours.
Delegate feedback
“Trainers were both excellent. I thoroughly enjoyed the course and thought the trainers did a fantastic job”.
“The course was very good and useful to my mediation practice in particular”.
“The training content was very useful, I liked that it covered the topic from a range of angles”.
Meet the trainers:
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