Resolution 121 mentoring programme – role of a Resolution mentor

This page describes the role of a Resolution mentor and includes a short form for any Resolution member who would like to become a mentor.

Role and responsibilities

Resolution’s volunteer mentors are a valued and vital part of membership services within Resolution. Appointed mentors are all Resolution members and have been trained to provide the best of support to their colleagues.

In consultation with the Standards Committee and Head of Standards, they are responsible for ensuring that appropriate and high quality support is offered to members within the terms of the Resolution 121 scheme.

They are required and responsible for:

  • Acting to promote the Resolution Code of Practice and adhering to the ethics and principles of the Resolution 121 scheme.
  • Acting professionally in their role as mentor.
  • Adhering to the rules of confidentiality and privacy within the scheme and respecting the right of any member to confidentiality and privacy of discussions.
  • Acting in a way that is helpful and supportive, unbiased and non-judgemental.
  • Approaching any member who has asked for support in a respectful and professional way.

Person specification

  • Experience of e.g. workplace stress, complaints and/or being in a [person-centred] supportive role or career planning
  • A good listener, patient
  • Empathetic
  • Non-judgemental
  • Ability to sit with discomfort or emotion
  • Flexible in approach
  • Aware of and able to manage confidentiality of discussions
  • Organised and good at bringing structure
  • Aware of own limitations and boundaries

Become a Resolution mentor

If you’re a Resolution member who is interested in becoming a Resolution mentor, please complete this short form.  We run training for new mentors (a one day course, online) and will be in touch when the next date is confirmed.

Mentor Application Form

    This is not an exclusive list but gives a flavour of the types of issues members are concerned with.
  • It is important that we carefully ensure that Resolution mentors are well suited to the role and we therefore ask that you provide the name and contact details of someone who could comment on your overall aptitude to become a Resolution mentor.