Resolution 121 mentoring programme – role of a Resolution mentor

This page describes the role of a Resolution 121 mentor.

Role and responsibilities

Resolution’s volunteer mentors are a valued and vital part of membership services within Resolution. Appointed mentors are all Resolution members and have been trained to provide the best of support to their colleagues.

In consultation with the Standards Committee and Head of Standards, they are responsible for ensuring that appropriate and high quality support is offered to members within the terms of the Resolution 121 scheme.

They are required and responsible for:

  • Acting to promote the Resolution Code of Practice and adhering to the ethics and principles of the Resolution 121 scheme.
  • Acting professionally in their role as mentor.
  • Adhering to the rules of confidentiality and privacy within the scheme and respecting the right of any member to confidentiality and privacy of discussions.
  • Acting in a way that is helpful and supportive, unbiased and non-judgemental.
  • Approaching any member who has asked for support in a respectful and professional way.

Person specification

  • Experience of e.g. workplace stress, complaints and/or being in a [person-centred] supportive role or career planning
  • A good listener, patient
  • Empathetic
  • Non-judgemental
  • Ability to sit with discomfort or emotion
  • Flexible in approach
  • Aware of and able to manage confidentiality of discussions
  • Organised and good at bringing structure
  • Aware of own limitations and boundaries

Become a Resolution mentor

We currently have a full pool of Resolution mentors but will post here when the next application process is open.