Member complaints policy and procedure
Our member complaints policy and procedure is for members who have concerns about other members a...
- Members only
managing complaints
How we handle complaints
Our complaints policy and procedure outlines how we will handle a complaint, including what we can do, what we will do and how long each step will take.
Complaints Handling Responses
What follows is a selection of comments made to practitioners and potential responses. These are ...
- Members only
Complaints Handling Toolkit
Resolution members are all committed to working in a conciliatory way and adhering to the Code of...
- Members only