Test complaints form Step 1 of 3 33% Your name* First Last Your phone number*Your email address* Enter Email Confirm Email Your address Street Address Address Line 2 City ZIP / Postal Code Member's name* First Last FirmMember's email address We will contact the member to inform them you have raised concerns. Please let us know if there are any reasons why you would prefer we didn't.Is your complaint about a mediator?*YesNoName of the other person involved in the mediation First Last Have you already complained to our member, for example directly to them, to their firm, or the person that handles complaints in their firm?*YesNoPlease upload your complaint and the response you recieved Drop files here or Is there a reason why you haven't raised your concern with our member?Have you contacted another organisation, such as the Solicitors Regulation Authority (SRA) or the Legal Ombudsman (LeO) about your concern?*YesNoWhich organisation?If their investigation is complete, please upload the response you received. Drop files here or Do you intend to contact another organisation about your concerns?YesNoWhich organisation?Are you suing our member for negligence?*YesNoAre proceedings complete? This means correspondence about the matter is complete, and, if relevant, final orders have been made and costs agreed.*YesNoHas the mediation ended? This means correspondence has ended, you have recived outcome documents (if the mediation was completed), or you, the other person or the mediator has confirmed the mediation has ended.*YesNoWas the matter your complaint relates to completed more than 12 months ago? If this is the case we can discuss your complaint with you but we're not able to formally handle it.*YesNoWas the member representing you?YesNo, but I was represented by a Resolution memberNo, I was represented by someone who isn't a resolution memberNo, I was unrepresentedThe member was acting as a mediator What happened?Please tell us what happened and which areas of the Resolution Code of Practice (or the Family Mediation Code of Practice if your complaint is about a mediator) have been breached. Try to include any details that will help us understand what happened and any significant dates. If your complaint isn't about a breach of the Code of Practice we will try to help you make a complaint elsewhere. Please provide up to five documents that directly support your complaint. Only submit documents which directly relate to your complaint. Please do not send us any court documents. Drop files here or Please describe how the events affected you so our member can understand the impact it has had.What would you like to happen as a result of your complaint? The actions we can take are in our complaints policy, we can't get your money back or stop someone practicing.By checking this box you confirm we can share the information you've given us with the member and the Practice Standards Panel. Everyone will treat your information as confidential.* I confirmBy checking this box you confirm we can share your form and any other documents with our complaints team and the member so they can respond. You also confirm that, if necessary, we can share this information with our Independent Practice Standards Panel. Everyone involved will treat the information you provide as confidential. We won't share information with others without your consent.
