Test complaints form Step 1 of 3 33% Your name* First Last Your phone number*Your email address* Enter Email Confirm Email Your address Street Address Address Line 2 City ZIP / Postal Code Member's name* First Last Firm Member's email address We will contact the member to inform them you have raised concerns. Please let us know if there are any reasons why you would prefer we didn't.Is your complaint about a mediator?* Yes No Name of the other person involved in the mediation First Last Have you already complained to our member, for example directly to them, to their firm, or the person that handles complaints in their firm?* Yes No Please upload your complaint and the response you recieved Drop files here or Select files Max. file size: 64 MB. Is there a reason why you haven't raised your concern with our member?Have you contacted another organisation, such as the Solicitors Regulation Authority (SRA) or the Legal Ombudsman (LeO) about your concern?* Yes No Which organisation? If their investigation is complete, please upload the response you received. Drop files here or Select files Max. file size: 64 MB. Do you intend to contact another organisation about your concerns? Yes No Which organisation? Are you suing our member for negligence?* Yes No Are proceedings complete? This means correspondence about the matter is complete, and, if relevant, final orders have been made and costs agreed.* Yes No Has the mediation ended? This means correspondence has ended, you have recived outcome documents (if the mediation was completed), or you, the other person or the mediator has confirmed the mediation has ended.* Yes No Was the matter your complaint relates to completed more than 12 months ago? If this is the case we can discuss your complaint with you but we're not able to formally handle it.* Yes No Was the member representing you? Yes No, but I was represented by a Resolution member No, I was represented by someone who isn't a resolution member No, I was unrepresented The member was acting as a mediator What happened?Please tell us what happened and which areas of the Resolution Code of Practice (or the Family Mediation Code of Practice if your complaint is about a mediator) have been breached. Try to include any details that will help us understand what happened and any significant dates. If your complaint isn't about a breach of the Code of Practice we will try to help you make a complaint elsewhere. Please provide up to five documents that directly support your complaint. Only submit documents which directly relate to your complaint. Please do not send us any court documents. Drop files here or Select files Max. file size: 64 MB, Max. files: 5. Please describe how the events affected you so our member can understand the impact it has had.What would you like to happen as a result of your complaint? The actions we can take are in our complaints policy, we can't get your money back or stop someone practicing.By checking this box you confirm we can share the information and documents you've given us with our complaints team, the member so they can respond, and the Practice Standards Panel so they can consider your complaint. Everyone will treat your information as confidential and we won't share your information with anyone else without your consent.* I confirmBy checking this box you confirm we can share your form and any other documents with our complaints team and the member so they can respond. You also confirm that, if necessary, we can share this information with our Independent Practice Standards Panel. Everyone involved will treat the information you provide as confidential. We won't share information with others without your consent.
