Complaint form: complain about a mediator Please complete this form if you would like to make a more formal complaint about a mediator. Read our information about feedback, comments and complaints before filling in the form. Complain about a mediator Step 1 of 3 33% Your name* First Last Your phone number*Your email address* Enter Email Confirm Email Your address Street Address Address Line 2 Town/city Postcode Member's name* First Last Firm Member's email address We will contact the mediator to inform them you have raised concerns. Please let us know if there are any reasons why you would prefer we didn't.Name of the other person involved in the mediation If more people were involved in the mediation, please provide their names Have you already complained to the mediator or their employer?* Yes No If you have already complained directly, please upload the response you recieved. Drop files here or Select files Max. file size: 64 MB. If you haven't made a complaint to the mediator or their firm, please tell us whyHave you already complained, or are you thinking about complaining, to another organisation? Yes No If yes, which organisation? If you have already complained to another organisation and their investigation is complete please upload the response you received. Drop files here or Select files Max. file size: 64 MB. Has the mediation ended? This means correspondence has ended and you have received outcome documents if the mediation was completed. Alternatively have you, the other person, or the mediator confirmed the mediation has ended?* Yes No If you haven't completed your mediation, would you like to try to reach an early resolution to your complaint? Yes No Was mediation completed more than 12 months ago? If this is the case we can discuss your complaint with you but we're not able to formally handle it.* Yes No What happened?Please tell us what has happened and which specific areas of the Family Mediation Council Code of Practice have been breached. Include any details you think would help us understand what happened and any significant dates. If your complaint isn't about a breach of the Code of Practice we will try to help you make a complaint elsewhere. Please provide any documents that directly support your complaint. Only submit documents which directly relate to your complaint. Drop files here or Select files Max. file size: 64 MB, Max. files: 5. Please describe how the events affected you so our member can understand the impact it has had.What would you like to happen as a result of your complaint?Mediator sign up to the Family Mediaiton Council Code of Practice voluntarily. Sometimes it can be hard work to live up to the demands of a higher standard of practice. We emphasise education and learning to improve the standards our members work to. We can take the following actions after a complaint is made: ensure an apology is made; make sure the appropriate training is attended; suspend membership; terminate membership.By checking this box you confirm we can share your information with our complaints team,the mediator you're complaining about, and the Practice Standards Panel. Everyone involved will treat your information as confidential. The mediator will need to ask permission of the other person involved in your mediation before they release any documents from the mediation to us, if they are needed. Please contact us if this causes you concern.* I confirmBy checking this box you confirm we can share your information with our complaint team,the mediator you're complaining about and the Practice Standards Panel. Everyone involved will treat your information as confidential. The mediator will need to ask permission of the other person involved in your mediation to release any documents from the mediation to us, if they are needed. Please contact us if this causes you concern.