Complaints and concerns

Resolution can take complaints about breaches of the Code of Practice.

This means there are times when we won’t be able to take your complaint but we can give you information of who to contact if that’s the case.

We will try to resolve your complaint as quickly and appropriately as possible. We do this by establishing what has happened, finding out what you hope will happen, and by asking the member to provide an explanation. We will follow our complaints policy and procedure to reach a resolution.

All complaints about Resolution FMC registered Mediators will be handled by the Family Mediation Council.  If you are unsure who to address your complaint to please contact us for more information.

The Complaints Process

Please click on the below image to enlarge.

What we expect from you

We will always treat you with respect and we will do our best to handle any concern or complaint efficiently, effectively and fairly.

In turn, we ask you to treat our staff, volunteers and members of Resolution with the same respect. Occasionally, emotions can spill over during the complaints process, particularly if the outcome is not the one you hoped for. Abusive or offensive behaviour will be dealt with in line with our unacceptable behaviour policy.