Complaints and concerns

Resolution members sign up to the Code of Practice. If they work outside of the Code you can make a complaint.

What we offer

The only complaints we can consider are those which involve a Resolution member who has acted outside of the Code of Practice and which meet these conditions.

Please refer to our complaints policy and procedure which describes the process we offer in detail.

We will always treat you with respect and we will do our best to handle any concern or complaint efficiently, effectively and fairly.

Find out how to make a complaint

What we expect

In turn, we ask you to treat our staff, volunteers and members of Resolution with the same respect. Occasionally, emotions can spill over during the complaints process, particularly if the outcome is not the one you hoped for. Abusive or offensive behaviour will be dealt with in line with our unacceptable behaviour policy.