Actions we can take

When a complaint is upheld one or more of the following actions (outcomes) will be taken:

• Apology: members who are asked to apologise must do so within a set time limit. Failure may result in review of membership.
• Training: the required training must be completed and confirmation provided within six months. Unjustified failure may result in review of membership.
• Removal of accreditation or award: when accredited status or an award is withdrawn all references to their accreditation or award must be removed from public materials within a set timeframe.
• Suspension of membership: members who are suspended will be told the suspension period. We may also notify their regulator.
• Termination of membership: members whose membership is terminated must remove all references to their Resolution membership their membership of Resolution. Terminations are recorded, and reapplications are reviewed by the Code Standards Panel. Reapplication will not be considered within 12 months of termination. We may also notify their regulator.

We cannot change the outcome of a case, stop a member practising, or make a member provide compensation or a refund for the services they provided.

If a member fails to comply with the complaint, this may have an impact on their membership. If they leaves Resolution during the process this can have an impact if they reapply for memberhsip in the future.

Send us your complaint