We can deal with your complaint if:
- You have exhausted the internal complaints procedure with the firm concerned.
- There are no ongoing proceedings or negotiations.
- You have not sued for negligence, and you do not intend to sue for negligence.
- The complaint should not be dealt with by a regulator or the court.
- The matter your complaint relates to completed within the last 12 months.
- It does not relate to an issue we’ve already dealt with.
If you don’t think your complaint relates to our Code of Practice, another organisation might be able to help:
- If your complaint is about a solicitor, you can contact the Solicitors Regulation Authority (SRA).
- If you have a complaint about a barrister you can contact the Bar Standards Board.
- If your complaint is about a Legal Executive, you can make a complaint to the Chartered Institute of Legal Executives (CILEx).
- The Legal Ombudsman is an independent and impartial organisation that can investigate complaints and – if it is not possible to resolve the problem – they have the power to reduce a lawyer’s bill or order the lawyer to pay you compensation.