complaints

The introduction, development and evolution of new methods of resolving family disputes for changing families means there is a need for us all to look at how we communicate as members of Resolution; with our clients, with other members, with our clients’ former partners if they are not represented by a lawyer, with other members of our clients’ families, with other non-member lawyers, barristers, judges, mediators and arbitrators and more widely within the family justice system. Poor communication accounts for the largest number of complaints received by Resolution.

We focus on education and learning to improve the standards our members work to but can take a range of actions after a complaint is made.

Resolution members sign up to the Code of Practice. If they work outside of the Code you can make a complaint.