Complaint form: complain about a member Please complete this form if you would like to make a more formal complaint about a member of Resolution. Read our information about feedback, comments and complaints before filling in the form. Complain about a member Step 1 of 3 33% Your name* First Last Your phone number*Your email address* Enter Email Confirm Email Your address Street Address Address Line 2 City ZIP / Postal Code Member's name* First Last FirmMember's email address We will contact the member to inform them you have raised concerns. Please let us know if there are any reasons why you would prefer we didn't. Have you already complained to our member or their employer?*YesNoIf you have already complained directly, please upload the response you recieved. Drop files here or Have you already complained, or are you thinking about complaining, to another organisation, such as the Solicitors Regulation Authority (SRA) or the Legal Ombudsman (LeO)?*YesNoIf you have already complained to another organisation and their investigation is complete please upload the response you received. Drop files here or Are you suing our member for negligence?*YesNoAre proceedings complete? This means correspondence about the matter is complete, and, if relevant, final orders have been made and costs agreed.*YesNoWas the matter your complaint relates to completed more than 12 months ago? If this is the case we can discuss your complaint with you but we're not able to formally handle it.*YesNoWas the member representing you?YesNoThe member was acting as a mediatorIf not, were you represented by a Resolution member?YesNoI wasn't representedNot applicable What happened?Please tell us what happened and which areas of the Resolution Code of Practice have been breached. Try to include any details that will help us understand what happened and any significant dates. If your complaint isn't about a breach of the Code of Practice we will try to help you make a complaint elsewhere. Please provide any documents that directly support your complaint. Only submit documents which directly relate to your complaint. Drop files here or Please describe how the events affected you so our member can understand the impact it has had.What would you like to happen as a result of your complaint?Our members sign up to our Code of Practice voluntarily - it is in addition to their professional regulation. Sometimes it can be hard work to live-up to the demands of a higher standard of practice. We emphasise education and learning to improve the standards our members work to. We can take the following actions after a complaint is made: ensure an apology is made; make sure the appropriate training is attended; remove accredited status, if applicable; suspend membership; terminate membership.By checking this box you confirm we can share the information you've given us with the member and the Practice Standards Panel. Everyone will treat your information as confidential.* I confirmBy checking this box you confirm we can share your form and any other documents with our complaint team and the member you're complaining about so they can respond. You also confirm that, if necessary, we can share this information with our Independent Practice Standards Panel. Everyone involved will treat the information you provide as confidential.