Send us your complaint

About your case

Has your case finished?(Required)

Yes, all proceedings, negotiations or communications are complete

No

If your case is ongoing, please wait until it's finished to make a complaint to us.

Did your case finish within the last 12 months?(Required)

Yes

No

If your case completed more than 12 months ago we can't consider your complaint

Were you directly involved in the matter or case?(Required)

Yes

No

If you weren't directly involved in the case you can't make a complaint to us, please ask someone who was involved to make the complaint.

Making a complaint elsewhere

Have you already complained to our member or their firm?(Required)

Yes

No

Please upload your complaint and the response you recieved

Drop files here or

Max. file size: 50 MB.

Is there a reason why you haven't raised your concerns with our member?

Have you complained to another organisation or regulator about the same issue?(Required)

Yes, the complaint is still being considered by them

Yes, the complaints process has been completed

No, but I intend to complain to another organisation

No, I don't intend to complaint to another organisation

Please wait until their complaints process has been completed before making a complaint to us.

Please come back to us once you've made a complaint and their complaints process has been completed.

Please upload the response you've recieved to your complaint

Drop files here or

Max. file size: 50 MB.

Your details and information about our member

Your name(Required)

First Last

Your email address(Required)

Your phone number(Required)

Your address

Street Address Address Line 2 City ZIP / Postal Code

Member's name(Required)

First Last

Member's firm

Member's email

We will contact the member to inform them you have raised a complaint. Please let us know if there are reasons why you would prefer we didn't.

Was the member representing you?(Required)

Yes

No, but I was represented by a Resolution member

No, I was represented by someone who isn't a Resolution member

No, I was unrepresented

What happened and how the Code of Practice has been breached

Please describe briefly what happened(Required)

Which area or areas of our Code of Practice have been breached?(Required)

Reduce or manage any conflict and confrontation; for example, by not using inflammatory language

Support and encourage families to put the best interests of any children first

Act with honesty, integrity and objectivity

Help clients understand and manage the potential long-term financial and emotional consequences of decisions

Listen to and treat everyone with respect and without judgement

Use my experience and knowledge to guide clients through the options available to them

Please select as many as apply

Please tell us more about how our member didn't reduce or manage any conflict and confrontation

Please tell us more about how our member didn't support and encourage those involved to put the best interests of children first

Please tell us more about how our member didn't act with honesty or integrity

Please tell us more about how our member didn't help their client understand and manage the potential long-term financial and emotional consequences of decisions.

Please tell us more about how our member didn't listen to or treat everyone with respect or without judgement

Please tell us more about how our member didn't use their experience and knowledge to guide their client through the options available to them

Please upload up to five documents that directly support your complaint. Do not send us any court documents.

Drop files here or

Max. file size: 50 MB.

It is important you don't upload any court documents, including any orders.

The impact on you and confirmation we can use the information you've provided

Describe how the experience has affected you so our member can understand the impact it has had

What would you like to happen as a result of your complaint? Please read our complaints policy for more information about potential outcomes. We can't get your money back or stop someone practicing.

By checking this box you confirm we can share the information and documents you've given us with our member and any staff or volunteers involved in assessing and processing your complaint. Everyone will treat your information as confidential and we won't share your information with anyone else without your consent.(Required)

I confirm