Good Practice Guide

Resolution’s Good Practice Guides

As part of Resolution's Code of Practice members are asked to use the Good Practice Guides as part of their day to day work. These represent Resolution's core value and are designed to offer knowledge and guidance to our members.

Good Practice Guide to communication

The introduction, development and evolution of new methods of resolving family disputes for changing families means there is a need for us all to look at how we communicate as members of Resolution; with our clients, with other members, with our clients’ former partners if they are not represented by a lawyer, with other members of our clients’ families, with other non-member lawyers, barristers, judges, mediators and arbitrators and more widely within the family justice system.

Good Practice Guide to working with vulnerable clients

In reality all family law clients should be considered as vulnerable, they are usually in a state of heightened emotion when they first meet with their lawyer, and we are usually asking them to explain very personal and upsetting matters with someone they have not met before. There are of course very different degrees of vulnerability and how best to support and assist our clients can be an area of concern and confusion, particularly to less experienced practitioners. This guide is designed to set out some best practice guidance on working together with vulnerable clients.

Good Practice Guide to social media

Social media can be a useful resource for family solicitors to connect with the public and other professionals, publicise campaigns, raise the profile of members and communicate about the work we do. As it can potentially reach a very wide audience, we must be careful about how our use of social media impacts on our client-related work.

Good Practice Guide to working with litigants in person

Subject to the rules on vexatious litigants, anyone is entitled to act in person. However, there is a tendency to treat people who do as a nuisance. With the reforms to family justice, cut backs on legal aid and changes in behaviour in relation to the ways in which people approach family relationship breakdown, it is increasingly likely that you will deal with litigants in person and you should consider how your dealings will differ from those with another lawyer.