Client care is an essential part of a lawyer’s role and is the very first topic dealt with in the SRA Code of Conduct. It is subject to regulatory control due to the importance of the relationship for the client, who may not have had any reason to consult a lawyer in the past.
With the reforms to family justice, cutbacks on legal aid and changes in behaviour in relation to the ways in which people approach family relationship breakdown, there has been a significant increase in the number of litigants in person and you should consider how your dealings with litigants in person will differ from those with another lawyer.
Social media can be a useful tool for family solicitors to connect with the public and other professionals, publicise campaigns, raise the profile of members and communicate about the work we do. As it can potentially reach a wide audience, we must be careful about how our use of social media impacts on our client-related work.
The introduction, development and evolution of new methods of resolving family disputes for changing families means there is a need for us all to look at how we communicate as members of Resolution; with our clients, with other members, with our clients’ former partners if they are not represented by a lawyer, with other members of our clients’ families, with other non-member lawyers, barristers, judges, mediators and arbitrators and more widely within the family justice system. Poor communication accounts for the largest number of complaints received by Resolution.
This practice guide provides an overview of working within the Code of Practice when dealing with the complex and sensitive issues that arise in cases where there is domestic abuse
Written correspondence, such as emails or letters, is still the main method of communication in family disputes. The impact of letters and emails can be significant; therefore, consider who the recipient is and what you hope to achieve with the communication.
As part of Resolution's Code of Practice members are asked to use the Good Practice Guides as part of their day to day work. These represent Resolution's core values and are designed to offer knowledge and guidance to our members.