Resolution’s Innovation Group was formed two years ago. The Innovation Group was set up to work with other providers of innovative products and services which may assist family lawyers, and to proactively identify new ways of working in family law.
When the pandemic hit, the most immediate problem many firms or partnerships faced was putting in place systems to allow staff to work from home and to continue to meet and advise clients. Whilst some had good IT infrastructure in place already, for others it was a fast learning curve. How were they going to meet clients? Did staff need laptops? What would happen at Court? How could staff access files and would they be able to work paperlessly? Whilst it may have been forced progress, it was still progress, and in many instances progress which would otherwise have taken far longer to achieve.
Covid has brought countless negatives to many people’s lives and careers, however we felt that having some of the innovative changes made by businesses, there was an opportunity for Covid to leave a legacy of positive change and development to how we work and the services we provide. Before we slip back into old practices, the Innovation Group wanted to capture the thoughts of Resolution members on some of the changes they have made and their thoughts on how we work in the future. What is innovation? What were members focusing on? Could we get some insights into what people or firms were doing that was genuinely different and progressive? We therefore prepared a questionnaire which was shared with all Resolution members. We now want to share the results of that questionnaire and highlight some of the standout results. This will hopefully give members an opportunity to pick up ideas or learn from the changes others are making, and also identify areas and ways of working which they may prefer to focus on. It is, after all, helpful to understand what changes others are making whilst you are considering changes yourself.
As we hopefully see light at the end of the Covid tunnel, there is an opportunity to rethink what services we provide to clients, how we react to or embrace changes in technology, and maybe even get to revisit the fundamentals on which Resolution was founded on working constructively and amicably together for the benefit of our clients. The outcome of the questionnaire suggests there is a real appetite for positive change in the way we work.
We will be running a series of articles on the findings of the questionnaire and some of the examples of changing practices provided. This article will focus on the main findings of the questionnaire, and there will be others looking in more detail at how we may change how we work and also at the results on how we deliver the services we provide.