Annual Accounts 2024
Maintaining rigorous financial management and investing in services for members, Resolution remains in a sound position to support members to address current and future challenges in their professional work.
2024 saw some significant changes, both within Resolution and the wider world. Within the organisation, we had the development of a new Customer Relationship Management system (CRM), and the findings of our latest member insight report, which helps guide our work to support members.
While Resolution remains in a good place, improving in key areas since 2019, with notable enhancements like a streamlined renewal process and an expanded Resolution awards, external pressures are reshaping the membership experience. Members’ needs and their perception of Resolution’s value are evolving.
In 2024 our total income was just under two and a half million pounds, about the same as the previous year. In keeping with the theme of ongoing recovery, the team kept a close eye on our expenditure, whilst still delivering support and training for our members. Together with careful cost control and sound financial management by the Senior Leadership Team and the Board, this meant our overall expenditure was only slightly higher than our income.
In 2023, the National Committee committed over £400k of reserves for members towards training and professional development, campaigning for change and a new Customer Relationship Management system that will enable us to support members better and provided more and improved services to new and existing members. At the end of 2024, we had utilised approximately half of these funds.
During 2025 Resolution will continue to support members with innovative products and services and campaign in line with our vision for family justice.
Through sound financial management, Resolution has a solid foundation to support members in the years ahead future years and continue to transform the face of family justice for members and the families they support.
