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Good Practice Guide

Good Practice Guide to Working with Vulnerable Clients

In reality all family law clients should be considered as vulnerable, they are usually in a state of heightened emotion when they first meet with their lawyer, and we are usually asking them to explain very personal and upsetting matters with someone they have not met before. There are of course very different degrees of vulnerability and how best to support and assist our clients can be an area of concern and confusion, particularly to less experienced practitioners. This guide is designed to set out some best practice guidance on working together with vulnerable clients.

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Good Practice Guide

Good Practice Guide to Communication

The introduction, development and evolution of new methods of resolving family disputes for changing families means there is a need for us all to look at how we communicate as members of Resolution; with our clients, with other members, with our clients’ former partners if they are not represented by a lawyer, with other members of our clients’ families, with other non-member lawyers, barristers, judges, mediators and arbitrators and more widely within the family justice system. Poor communication accounts for the largest number of complaints received by Resolution.

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Resource

Statement of Ethical Principles and Practice

When they join, members sign up to a Code of Practice. It is about the approach we take to our work whether as family lawyers in private or public law matters, as litigators, collaborative practitioners, mediators, or as negotiators or arbitrators; in therapeutic and supporting services to separating families or as financial professionals and sets out the principles our members work to.

This Ethics Statement strengthens the Code of Practice, by supporting members to work to best practice standards and providing the basis on which innovative practice can be built, whatever the area of practice. 

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