Knowledge and resources

Client care is an essential part of a lawyer’s role and is the very first topic dealt with in the SRA Code of Conduct. It is subject to regulatory control due to the importance of the relationship for the client, who may not have had any reason to consult a lawyer in the past.

Family practitioners face the combination of a highly stressful job and highly stressed clients. An awareness of trauma – and vicarious trauma – can help manage cases and reduce the personal burden

There are several safety issues that family law practitioners should all be aware of, both personally and professionally, in a world where our lives are increasingly intertwined with technology

Here you can find Resolution's collection of Good Practice Guides, Guidance Notes and Handbooks designed to advise our members of good practice when carrying out their work.

Resolution's National YRes Committee has organised a number of activities and sessions to put the spotlight on the importance of skills in professional development for family practitioners.

In this video podcast, Alan Larkin and Matthew Richardson, discuss how to maximise the conversion of new client enquiries in a time of remote connection.

During this global pandemic we are all having to operate in new ways and really understand the pressures and situations that people are facing. For those of you with Muslim colleagues and clients the period of Ramadan starts on the 23rd or 24th of April and lasts for either 29 or 30 days. With the current pandemic this may cause additional pressures for them so this article will provide you with more information in order to support them.

Adele Ballantyne, Director of Eleda Consultancy and Marcie Shaoul Director of Rolling Stone Coaching have come together to talk about how to effectively build online relationships with clients.

During this time of special arrangements for everyone due to the Coronavirus outbreak we are aware that all our members are doing their upmost to continue to serve the needs of clients.

It goes without saying we all want to practice law and dispute resolution in a non-discriminatory and culturally sensitive way. Beliefs, values and institutions are often specific to ethnic, racial and religious groups. Being culturally competent is part of our professionalism. Without this awareness we are amateurs and risk being ineffective in meeting the needs of our clients and securing the solutions that are required long term.

The aim of this Guidance Note is to explore different values and practices, and in doing so, to help you improve the experience of your clients in whatever process you practice, in respect of their faith, culture and belief.

In this article for The Review Carrie Rudge reports back on the "Helping emotional parents towards good outcomes" workshop from the DR Conference 2019.

James Knight, founder of iMA, and two members of Resolution talk about how better understanding a client's communication style or comfort zone can help you in your work as a family practitioner.

This session with Margaret Kelly and Therese Nichols, looks at how to prepare for and conduct that all important first meeting with a new client armed with the options available and the confidence to match a new client to the most suitable process.